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How to make lending smoother: your “fact find” checklist (and why it matters)

When people say lending is “painful,” it’s usually not because of one big problem, it’s because of lots of small delays: missing documents, unclear income details, inconsistent disclosures, or last‑minute questions from the lender.

A smoother experience starts with one principle: get organised early. In a Flatrock communication, the process was described clearly: complete a fact find and upload supporting documents through a secure platform, typically including payslips and open banking access, then review and discuss next steps. This kind of structured approach reduces rework and keeps the application moving. 

Here’s a practical checklist to help you prepare.

1) Know your goal (and your timeline)

Are you buying now, refinancing, or planning a purchase in a few months? Timeline influences lender choice, approval strategy, and how conservatively you may want to structure repayments.

2) Gather your income documents

Most applications rely on evidence. Prepare common items early (e.g., payslips, employment details, and relevant statements). If you have variable income (bonuses, commissions), include supporting history and explanations, it can prevent lender back‑and‑forth.

3) Be ready to share your full financial picture

A “fact find” exists to understand your position fully so your borrowing capacity and strategy can be assessed properly. That means listing liabilities, dependents, living expenses, and existing loans honestly and consistently.

4) Understand open banking (and why it’s requested)

Open banking access can help verify income and expenses more efficiently. It often reduces manual statement collection and speeds up assessment, but it works best when you’ve already cleaned up the basics (e.g., no unexplained transfers you can’t describe).

5) If you’re applying jointly, coordinate early

In the referenced process, joint submissions required one applicant to complete their section first, then the other applicant finalises and submits. Even if your platform differs, the principle remains: alignment between applicants prevents delays.

6) Expect compliance documents

You may receive a Credit Guide for compliance requirements (information only). Knowing this upfront reduces confusion and keeps momentum.

A great outcome often depends on preparation, not luck. If you want a calm, organised lending experience, start with a structured fact find and clear guidance, then move forward with a strategy that fits your real life.

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